Case Study: Personal Finance US Corporation achieves proactive, cost-efficient VoIP quality monitoring with Keysight Hawkeye

Personal Finance US Corporation - Customer Case Study

Personal Finance US Corporation faced the challenge of maintaining continuous, high-quality VoIP communications across a distributed, multi-site network where voice traffic has stricter performance demands than standard data. They engaged Keysight and deployed its Hawkeye active monitoring solution to validate voice quality and ensure the IT team could proactively detect and address issues before customers or employees were affected.

Keysight implemented Hawkeye endpoints (software or hardware) at headquarters, remote sites, and data-center gateways to continuously simulate VoIP calls, provide user-centric voice quality metrics, dashboards and alerts, and pinpoint root causes. The solution was cost-efficient to roll out across all sites, enabled real-time end-user QoE verification, and let Personal Finance US Corporation detect network degradations quickly and fix them before users were impacted.