Case Study: Large Electronics Manufacturing Services (EMS) Company achieves 50% ICT downtime reduction with Keysight ICT Support Services

Keysight’s Superior ICT Services Solving EMS Industry Challenges

Large Electronics Manufacturing Services (EMS) Company struggled after switching from Keysight’s in-circuit tester (ICT) repair services to a lower‑cost third‑party provider: periodic calibration and preventative maintenance were neglected, old spare parts were used, and ICT downtime, troubleshooting hours, and costs rose while MTBF and OEE declined. Keysight was the original vendor referenced and the issue centered on restoring reliable ICT support and test operations.

Keysight implemented its ICT support services—providing factory‑quality parts, ISO‑standard rework, tested refurbished parts, on‑site hardware and software engineers, consigned spares to limit repairs to under four hours, and training and technical support. As a result, Keysight reduced ICT downtime events by 50%, improved MTBF and OEE scores, enabled the EMS company to meet shipment targets, and secured a renewed, ongoing partnership to replace older testers with Keysight ICT systems.