Case Study: Global Game Company achieves 10M active players, 45% faster ticket resolution and 25% lower ops costs with Keysight AppStack

Game Company Improves Global Multiplayer Game Experience with Keysight AppStack

Global Game Company, a California‑headquartered leader in massive multiplayer online gaming, faced escalating player complaints about disconnects and lag just as it planned expansion into six new countries. Support teams lacked granular device, OS, location and ISP data, causing long ticket handling times, duplicate bug reports, frequent escalations and operational uncertainty. To address this, the company engaged Keysight and deployed Keysight Vision network packet brokers with the Keysight AppStack application‑intelligence add‑on to provide end‑to‑end visibility.

Using Keysight’s visibility platform and AppStack’s point‑and‑click application signatures and custom build tagging, monitoring, support and product teams received rich, automated user and flow data that sped triage and reduced duplicate bug chatter. After implementing Keysight’s solution, active subscribers grew from 7M to 10M, revenue rose 15% to $10B, trouble ticket resolution time fell by 45%, and operational costs dropped by 25%, enabling more proactive operations and smoother global expansion.