Case Study: Leading Automation and Information Science Company achieves critical measurements within an hour with KeysightCare support from Keysight

Fast Technical Support Helps Automation Company Return to Testing in an Hour

A test engineer at Leading Automation and Information Science Company needed to move their automated test development from a lab PC to a new company laptop but ran into a license and OS‑migration problem when installing Keysight PathWave BenchVue, stopping critical measurements and threatening the project schedule. Time was critical, and the engineer needed immediate help to get back to testing.

Keysight’s KeysightCare application engineer diagnosed the PathWave BenchVue license mismatch, used a BenchVue trial to restore functionality, walked the engineer through installation and Windows 10 configuration, and returned the customer to making measurements within an hour. As a result, Keysight kept the project on track, the customer purchased multiyear KeysightCare Software Support for priority help and license access, and avoided days of lost productivity that could have amounted to hundreds of thousands of dollars.