Case Study: Pohang University of Science and Technology achieves measurements within an hour with KeysightCare support from Keysight

Fast-Start Engineering Training with Keysight U3800 Series IoT Applied Courseware

Pohang University of Science and Technology needed to continue critical automated test development but ran into licensing and OS‑migration problems when moving a test engineer’s work to a new laptop. The engineer used Keysight PathWave BenchVue, but after installing the latest release the old license failed and Windows 10 configuration issues stopped measurements, putting the project schedule at risk.

Keysight resolved the issue via its KeysightCare support team: an application engineer diagnosed the license mismatch, activated a PathWave BenchVue trial to restore functionality immediately, and walked the engineer through license installation and Windows configuration. Keysight’s intervention got measurements running within an hour, kept the project on track, led Pohang University of Science and Technology to purchase multiyear KeysightCare for ongoing priority support, and avoided days of lost productivity that could have cost hundreds of thousands of dollars.

Pohang University of Science and Technology

Ho-Jin Song

Professor, Department of Electrical Engineering