Case Study: British Telecom (BT) achieves 150% increase in test automation and faster development cycles with Keysight's Eggplant

British Telecom (BT) Drives Development Transformation With Eggplant

BT, one of the world’s leading communications providers, faced growing scale and complexity in its consumer-facing business support systems (BSS) and relied heavily on slow, manual regression testing. To accelerate development cycles, broaden test coverage across browsers and devices (including mobile and set-top boxes), and reduce the testing burden on staff, BT chose Keysight’s Eggplant Functional test automation solution.

Keysight implemented a six-month Eggplant pilot (used alongside existing UFT in some areas) to automate end-to-end regression testing across web, backend systems (Oracle, Siebel) and devices. Within six months BT automated 75% of regression tests, increased test automation by about 150%, and expects to run at least 2.5× more test executions by year end—delivering faster defect detection, higher quality, productivity gains and freed resources for higher-value testing. Keysight’s Eggplant also enabled broader rollout of automation across BT’s teams and a roadmap toward full regression automation.

BT

Andrew Hodgson

Head of Consumer E2E Test