Case Study: Large Regional Financial Institution achieves 30% faster application response and 25% fewer support cases with Keysight’s lossless hybrid visibility platform

Bank Cuts Response Time by 30% With Lossless Visibility

The Large Regional Financial Institution, which operates 4,000 branches, 28,000 ATMs and 30,000 points of service, struggled to maintain application quality as customers shifted to mobile and cloud channels. Traditional monitoring and WAN tools could not see traffic across virtual and cloud environments, producing blind spots, recurring incidents, and rising customer complaints — so the bank turned to Keysight for improved visibility.

Keysight deployed a lossless visibility architecture using virtual and cloud taps, Vision One and Vision Edge network packet brokers, and related monitoring solutions to feed a new APM platform and support an APM center of excellence. Keysight’s packet intelligence and preprocessing eliminated blind spots and reduced tool overload, enabling faster root-cause analysis; the bank achieved a 30% reduction in response time for a key application, a 25% drop in application-related support cases, and freed staff time for proactive monitoring.