Case Study: Parkway Hospitals automates health queries and visitor registration with KeyReply's PAM virtual assistant

Parkway Hospitals scales patient support across 4 hospitals with KeyReply

Parkway Hospitals, a leading healthcare provider in Singapore, faced challenges in managing rapidly changing patient communications and protocols during the pandemic. This included confusion over visitation policies and a drop in elective procedures. To address this, they partnered with KeyReply to streamline services and ensure consistency.

KeyReply implemented its low-code platform to develop the PAM virtual assistant, which automated health queries and appointment bookings across multiple channels. The solution surpassed business targets, allowing for flexible daily updates to forms and enabling efficient contact tracing. The Parkway team reported being impressed with KeyReply's scalable and customizable platform, describing the collaboration as a win-win.

Parkway Hospitals