Case Study: Queen Victoria Market achieves streamlined payroll and automated rostering with KeyPay

Queen Victoria Market - Customer Case Study

Queen Victoria Market, Melbourne’s iconic retail market operating since 1878, was struggling with time-consuming manual rostering, time-and-attendance tracking and payroll processes that led to double handling and communication gaps. To address this, the market engaged KeyPay to automate rostering and capture time and attendance using KeyPay’s electronic rostering and employee portal tools.

KeyPay implemented online rostering, an employee portal where staff confirm hours, manager approvals, and integrations with QuickBooks Online (plus optional features like Clock Me In and pre-built awards). The solution streamlined workflows, saved the market significant time and money on payroll processing, markedly reduced double handling and employee no-shows, improved reporting and compliance, and delivered easy setup and strong customer support from KeyPay.

Queen Victoria Market

Paul Donaldson

General Manager