Case Study: 99 Bikes achieves 40% cost savings and 90% fewer payroll errors with KeyPay

99 Bikes - Customer Case Study

99 Bikes, an Australian bicycle retailer with 50 company-owned stores and 700 staff, struggled with multiple systems for time and attendance, rostering and payroll that caused double-handling, extra costs and frequent errors — their rostering couldn’t interpret the General Retail Award and the payroll platform was unreliable. To solve this, 99 Bikes adopted KeyPay for payroll, rostering, automated award interpretation and employee self‑service (WorkZone).

KeyPay delivered an all‑in‑one payroll, timesheet and rostering platform with automated award interpretation, an employee portal and fast online onboarding. As a result, 99 Bikes reduced costs by 40%, cut monthly payroll time by 50% (one person now spends about 5 days/month), achieved a 90% reduction in payroll errors, and shortened onboarding from 5–10 minutes to 30 seconds per employee, while eliminating many manual payslip and expense queries.

99 Bikes

James Cassidy

Finance Lead