Case Study: Pass the Keys scales key handovers and cuts emergency costs with KeyNest Points

Pass the Keys cuts emergency call-outs and unlocks faster handovers with KeyNest Points

Pass the Keys, one of the UK's largest short-let management companies, faced a significant growth bottleneck. Their rapidly expanding portfolio in London made manual key handovers, office storage, and individual lockboxes increasingly unsustainable and costly to operate. To address this challenge, they partnered with vendor KeyNest and used their KeyNest Points service.

The solution implemented by KeyNest was a citywide network of secure key exchange points. This allowed Pass the Keys to redirect guests to nearby locations for key swaps, resolving lockouts quickly without staff travel. The results included faster lockout resolution, easy scalability into new boroughs without building new infrastructure, and a significant reduction in emergency call-outs and staff travel hours. KeyNest provided a scalable and efficient system that removed the previous operational strain.

Pass the Keys