Case Study: KIS Autocentres Brighton achieves 24/7 key access and reduced front-desk costs with KeyNest Lockers

KIS Autocentres Brighton enables 24/7 key access with KeyNest

KIS Autocentres Brighton, a car repair shop and MOT provider, faced challenges with manual front-desk administration and restricted opening hours, which created customer friction and resulted in high labor costs. To address this, they partnered with vendor KeyNest and implemented its KeyNest Locker solution as part of the Go-ops automation platform.

KeyNest provided a fully automated key exchange system using private lockers. This solution eliminated the need for a front desk, allowing for 24/7 vehicle drop-off and collection for customers and creating a seamless digital workflow for technicians. The results for KIS Autocentres included significantly reduced staffing overheads, reclaimed floor space, and a scalable blueprint for future expansion, all while improving the customer experience.

KIS Autocentres Brighton