Case Study: Dolphin Living achieves automated property access and key tracking with KeyNest Points

Dolphin Living eliminates unnecessary key admin with KeyNest, cutting staff travel and lost-key costs

Dolphin Living, a London-based housing charity, faced significant operational and security challenges due to their manual process for key handovers. With staff on hybrid schedules and contractors holding onto master keys, the admin burden was high and the risk of lost keys was a major concern. KeyNest provided a solution using their KeyNest Points service to address these issues.

KeyNest's solution involved moving all property keys to secure, local KeyNest Points. Using the KeyNest app, the company automated access with unique collection codes and gained real-time tracking of key movements. This eliminated unnecessary staff travel for handovers, increased security by phasing out master key use, and provided seamless access for third parties. The result was a major reduction in administrative burdens and costs associated with lost keys.

Dolphin Living