Case Study: Financial Services Company achieves PSD2 SCA compliance and passwordless, privacy-preserving security with Keyless

Financial Services Company - Customer Case Study

Financial Services Company needed to modernize customer and employee authentication while safeguarding PII/PCI, accelerating public‑cloud adoption, cutting costs and administrative burden, and meeting regulatory requirements such as PSD2 SCA. To address account takeover, phishing and rising helpdesk attacks, they engaged Keyless to provide a privacy‑preserving, passwordless multi‑factor authentication solution.

Keyless implemented its passwordless MFA and SCA solution—built on Microsoft Azure and integrated with Azure AD—using biometric plus device‑based factors to deliver two‑element strong customer authentication across channels. The Keyless deployment eliminated storage of PII, reduced the attack surface with built‑in anti‑fraud and behavioral checks, enabled PSD2 SCA compliance, accelerated cloud rollout, and helped lower support costs (organizations report over 30% of helpdesk volume stems from password resets) while minimizing account takeover risk.