Case Study: Thomas Cook Group achieves 50% faster reporting and enterprise-wide portfolio control with KeyedIn Solutions

Hospitality and tourism leader Thomas Cook turns to cloud-based PMO solution for strategy led forecasting and PM

Thomas Cook Group, a £7.8 billion hospitality and tourism company with almost 22,000 employees and operations across 15 core markets, faced fragmented project tools after a major transformation. With projects typically lasting 6–18 months, disparate local systems created heavy overhead for the PMO and finance teams, slowed reporting, and prevented a single, enterprise-wide view of investment, execution and value realisation—driving the need for a central, real-time, flexible PPM solution.

Thomas Cook implemented KeyedIn Projects’ cloud-based platform, using workshops and a train‑the‑trainer rollout to align executives and ~1,000 users, configure executive dashboards, and integrate with SAP. The solution delivered forecasting and budget tracking, portfolio-wide resource and capacity planning, real-time milestone and dependency management, and stronger governance—projected to speed reporting by at least 50% while enabling standardisation, better visibility and easier user adoption.

Thomas Cook

Tony Muller

Group IT PMO Practice Lead