Case Study: WellSpan Health expands virtual care access with KeyCare

WellSpan Health expands virtual care access with KeyCare in under 3 months

WellSpan Health, an integrated delivery system in Pennsylvania and Maryland, faced a challenge in meeting patient demand for 24/7 virtual urgent care. Their previous third-party solutions created a disconnected patient experience and lacked integration with their Epic electronic health record system. They partnered with KeyCare to implement a seamless virtual care solution.

KeyCare, an Epic-based virtual care company, implemented a solution fully integrated into WellSpan's MyChart portal via Epic's Telehealth Anywhere. This allowed for bidirectional data sharing and was completed in under three months. The results were significant, with KeyCare seeing over 10,000 WellSpan patients virtually and a repeat user rate of over 20%. The partnership also generated direct ROI for WellSpan and expanded to include other types of care.

WellSpan Health