Case Study: University of Chicago Medicine expands access and cuts ED visits with KeyCare virtual urgent care

University of Chicago Medicine cuts urgent care wait times 90% with KeyCare

University of Chicago Medicine lacked an on-demand virtual urgent care option, which limited patient access, created gaps in care, and led to unnecessary emergency department visits. To address this, they partnered with KeyCare to implement its Epic-integrated virtual urgent care service.

KeyCare’s solution provided a seamless, on-demand virtual care platform that was fully integrated into the health system's Epic EHR. This implementation resulted in a 90% reduction in patient wait times and diverted 13-18% of patients from the ED, with the service quickly growing to over 600 monthly visits.

University of Chicago Medicine