Case Study: Lee Health achieves 24/7 virtual care coverage with KeyCare

Lee Health delivers 3,000+ virtual visits with KeyCare

Lee Health faced challenges in providing after-hours and weekend virtual care coverage, as well as treating patients traveling out of state. These gaps were resulting in patients seeking care at urgent care centers and emergency departments. To address this, they partnered with KeyCare for its Epic-native telehealth services.

KeyCare implemented its virtual care solution to extend Lee Health's capacity without adding headcount. The integration provided 24/7 access for patients across all 50 states, keeping referrals and follow-up revenue within the Lee Health network. The results included over 3,000 completed visits, with patients reporting high satisfaction from receiving convenient care while avoiding urgent care and ED visits.

Lee Health