Case Study: Allina Health expands 24/7 virtual care access with KeyCare

Allina Health expands 24/7 virtual care to 40+ states with KeyCare

Allina Health, a nonprofit health care system, had an internal telehealth program but lacked the capacity to provide 24/7 virtual care across all 50 states. This gap in service caused patients with non-urgent needs to turn to the emergency department, increasing costs and overcrowding. They needed a virtual care partner like KeyCare that could meet their quality standards and extend their digital front door.

Partnering with KeyCare, the nation's first Epic-based virtual care company, Allina implemented a seamless 24/7 virtual care solution. KeyCare facilitated nearly 3,800 visits in the first two years, accounting for 12% of all Allina virtual visits. Geographic coverage expanded from 2 to over 40 states, and 62% of patients reported they would have otherwise gone to urgent care, validating the program's significant cost-reduction impact.

Allina Health