Case Study: Memorial Healthcare System widens digital access and improves virtual care with KeyCare

How Memorial Healthcare transformed its urgent care services with KeyCare's virtual solutions

Memorial Healthcare System, a major public healthcare system, faced a challenge with its existing third-party virtual urgent care service, which created an inconsistent patient experience and raised quality concerns due to limited data sharing. To address this, they partnered with vendor KeyCare and implemented its 24x7 Epic-based virtual urgent care solution.

By leveraging KeyCare's nationwide network of providers on a seamlessly integrated Epic platform, Memorial widened its digital front door. The solution resulted in over 4,000 visits in the first ten months, an average wait time of 10 minutes, and a reduction in potential in-person visits, decreasing patient leakage. KeyCare also delivered an exceptional patient experience, achieving a Net Promoter Score of 87.

Memorial Healthcare System

Bill Manzie

Administrative Director of Telehealth