Case Study: Uruma Dome improves guest check-ins with Keycafe

Uruma Dome in Okinawa Uses Keycafe for Guest Check-ins

Uruma Dome, an independent short-term rental resort in Okinawa, Japan, faced challenges with insecure key exchange methods like lockboxes that resulted in a poor guest experience. Seeking a more secure and efficient solution for their guests, the operator turned to Keycafe and its SmartBox key management system to modernize their check-in process.

By implementing Keycafe, Uruma Dome enabled guests to retrieve and return room keys from a SmartBox using a unique code, eliminating language barriers and the need for in-person staff interaction. This solution made daily operations significantly more efficient for both customers and staff, allowing for flexible after-hours key access and providing real-time notifications to manage cleaning services effectively after check-out.

Uruma Dome

Nakajima

Manager