Case Study: Honour House Society streamlines 24/7 guest key access with Keycafe

Streamlining Guest Experience in a Remote Location with Honour House Society

The Honour House Society, a non-profit providing free short-term accommodations for military personnel, veterans, and emergency services families, needed a 24/7 key management solution for its properties. Their small staff struggled with the logistical challenge of coordinating key handoffs for guest arrivals and departures at all hours, leading to lost time and misplaced keys. They turned to the vendor Keycafe for a solution.

Keycafe implemented its SmartBox system, which allowed guests to pick up and return keys themselves at any time. This Keycafe solution eliminated the need for staff to be on-site for every check-in and check-out, saving an estimated 60 hours per week. The results included a dramatic recovery of staff time, a reduction in lost keys, and the flexibility to manage rooms remotely, leading to a completely stress-free guest experience.

Honour House Society

Craig Longstaff

General Manager