Case Study: Westciti achieves 24/7 guest check-in and smarter key management with Keycafe

London Aparthotels Chain Westciti Extends Check-in Flexibility with Keycafe

Westciti, a serviced apartment provider in London, faced a logistical challenge in managing guest check-ins and check-outs across its 80 units with only nine staff members. To offer flexible arrival times, they previously required a staff member at reception for 12 hours a day and used an unsightly, inefficient lock box. They partnered with vendor Keycafe to automate their key management process.

Keycafe implemented its fully automated SmartBox key management system. This allowed guests to check in and out at any time using unique codes, freeing up staff and enabling 24/7 operations. The solution also provided alerts for key exchanges and secured keys for maintenance staff. The results for Westciti included significant time and cost savings, a reduction in lost keys, and an improved experience for both guests and staff.

Westciti

Rishi Bansal

Chief Executive Officer