Case Study: Littoral - Hotel & Spa enables contactless late check-ins with Keycafe

Littoral – Hotel & Spa Facilitates Guest Check-Ins With Keycafe

Littoral - Hotel & Spa, a hotel in Quebec City, faced a critical challenge when the COVID-19 pandemic forced the closure of its front desk at night. This created a need for a reliable, contactless method for late guest check-ins, as the cost of a night shift was prohibitive and closures meant lost revenue. The hotel's management urgently needed a solution to remain operational.

Keycafe provided its smart key management system as the solution. The system automates the process by sending guests an access code to pick up and return their room keys from a SmartBox lobby unit, enabling 24/7 contactless check-ins and check-outs. The result was an immediate improvement, allowing the hotel to operate safely during the pandemic while saving an estimated $60,000 annually on night staff costs. According to Keycafe, management reported significant gains in operational efficiency and guest satisfaction.