Case Study: WACLASS achieves secure, flexible key access for guests and staff with Keycafe

How WACLASS Streamlined Access for Its Business Guests Using Keycafe

The customer, WACLASS, a provider of luxury short-term rentals, faced the challenge of creating a smooth and secure self check-in process for its guests at the Garden Terrace Ginza East property without requiring on-site staff. They needed a solution that maintained their high-end market positioning, as they found traditional analog key lockboxes to be insufficiently safe. This led them to the vendor, Keycafe.

Keycafe implemented its SmartBox solution to manage key access for guests, cleaning staff, and security contractors. The system provided real-time notifications, the ability to schedule access rights, and remote management via an app. The result was a significant enhancement in both security and operational efficiency for WACLASS. The SmartBox’s stylish design elevated the luxury guest experience, its multilingual interface prevented miscommunication with international clients, and it offered greater flexibility for late check-ins and early check-outs.

WACLASS

Jun Liu

Hotel Manager