Case Study: Hôtel les Pieux reduces room keycard errors with Keycafe SmartBox

Hôtel les Pieux Switches to the Keycafe System for Managing its Room Keys

Hôtel les Pieux, a 28-room hotel in Normandy, faced significant operational challenges with its manual keycard distribution system. The process, which involved leaving keycards on the reception counter, was prone to errors as guests could take the wrong keys, creating confusion and requiring staff to spend time on close supervision and corrective tasks. The hotel needed a solution to improve security and efficiency without replacing its existing door hardware, leading them to partner with vendor Keycafe.

Keycafe implemented its SmartBox system to automate keycard management. Each morning, staff assign keycards to reservations via an app, and guests retrieve them using a unique code. This solution from Keycafe eliminated key distribution errors entirely, reduced the need for manual front desk supervision, and provided a smoother, more secure check-in process for guests, thereby significantly improving operational efficiency.

Hôtel les Pieux

Thomas Cadot

Hotelier