Case Study: Hotel Gran Arena lowers costs and boosts guest satisfaction with Keycafe

Hotel Gran Arena Lowers Costs and Increases Guest Satisfaction with Keycafe

Hotel Gran Arena, a hotel in Okinawa, Japan, faced the challenge of controlling high labor costs while planning its reopening. Their goal was to maintain affordable rates for guests by implementing an unstaffed front desk and a self-service check-in/check-out process. To achieve this, they selected the Keycafe system for key management.

The solution involved using the Keycafe SmartBox to securely store and distribute room keys to guests via unique access codes. This allowed for a fully automated check-in process. The results for Hotel Gran Arena were significantly minimized labor costs, a drastic reduction in night shift staffing, and increased guest satisfaction with the private and convenient process. Keycafe enabled the hotel to pass these cost savings on to its customers.

Hotel Gran Arena

Suguro Asato

Hotel Manager