Case Study: Les 3 Concierges simplifies Airbnb guest check-ins with Keycafe

Automated Check-Ins with Style: How Les 3 Concierges Refreshed the Airbnb Guest Experience

Les 3 Concierges, a short-term rental management company, faced significant operational challenges with their Airbnb guest check-ins. Their old mechanical key lockboxes were prone to vandalism and created a high administrative load, as staff frequently had to intervene to assist guests with the complex manual key return process. This prompted them to seek a solution from Keycafe.

Keycafe implemented its SmartBox key management system with Airbnb integration. This solution automated the entire key handover process, allowing guests to access keys at any time using a unique code. The result was a dramatic reduction in administrative time for Les 3 Concierges and overwhelmingly positive feedback from guests on the system's ease and reliability.

Les 3 Concierges

Jordan Maréchaux

Chief Executive Officer