Case Study: Johnson & Johnson achieves enterprise internal communications engagement with Key Medium

Johnson & Johnson launches global SharePoint app integration with Key Medium

The customer, Johnson & Johnson, faced the challenge of creating a simple and inclusive internal communications experience to connect employees across multiple departments and regions. They needed a solution that ensured frictionless participation and enterprise-scale collaboration while tightly integrating with their existing IT infrastructure. The vendor, Key Medium, provided web design and development, UX design, and information architecture services to address this.

Key Medium designed a secure employee engagement experience by defining an MVP, validating integration with enterprise tools like Yammer and SharePoint, and building a functional prototype. The solution resulted in an IT-approved global activation path, a stakeholder-approved creative direction, and a validated prototype. This approach significantly reduced participation friction and secured immediate buy-in from IT governance and executive sponsors.

Johnson & Johnson