Case Study: Wyedean Housing Association improves secure out-of-hours payments with Key IVR

Wyedean Housing Association - Customer Case Study

Wyedean Housing Association, a UK housing provider, needed a secure method for tenants to make after-hours rent payments, as their manual process was neither always available nor sufficiently secure. They partnered with Key IVR to find an automated solution to improve both security and the resident experience.

Key IVR implemented its Automated Payment IVR and Secure Web Payments services, providing tenants with PCI DSS-compliant, 24/7 payment options. The solution also included SFTP integration for automatic payment reconciliation. This drastically increased payment ease for residents, significantly boosted operational efficiency for Wyedean by reducing administrative work, and strengthened overall security and compliance.

Wyedean Housing Association

Barry Rees

Housing Services Manager