Case Study: Waters & Gate improves payment efficiency with Key IVR secure payment solutions

Waters & Gate - Customer Case Study

Waters & Gate, an award-winning credit management and debt recovery organisation, required a payment solution to improve operational efficiency by removing payment-only calls from their team. To address this challenge, they partnered with Key IVR to implement a self-service payment system for their clients and debtors.

Key IVR developed a PCI-DSS compliant solution featuring an Automated Payment IVR and a Secure Web Payments page. This allowed customers to make payments and set up plans 24/7 without staff intervention. The result was a significant reduction in payment calls, which improved convenience for clients, increased process efficiencies, and freed up staff to focus on other critical tasks.

Waters & Gate

Allan Poole

Director