Case Study: Top Cosmetic Specialists achieves PCI-DSS compliant phone payments with Key IVR

Top Cosmetic Specialists Brand - Customer Case Study

The UK division of Top Cosmetic Specialists, a leading cosmetic brand, faced a challenge in securing over-the-phone payments processed by its contact center agents. Their goal was to enhance security and provide a safer payment experience for their business clients. They engaged Key IVR to implement an Agent Assisted Payment solution to address this.

Key IVR provided a PCI-DSS compliant payment platform that used DTMF suppression to descope the contact center from card data. This allowed agents to stay on the call to discuss orders before securely transferring the customer to enter their card details. The solution improved security, built customer confidence, and enabled tokenization for faster repeat transactions. Key IVR helped the brand achieve full compliance and create a smoother, more professional payment experience.