Case Study: Stannah achieves secure 24/7 phone payments with Key IVR

Stannah enables 24/7 PCI-DSS Level 1 phone payments with Key IVR

Stannah, a UK-based supplier of lift products and stairlifts, needed to decrease the high volume of 'payment-only' calls handled by its credit control team. The customer challenge involved security risks from agents processing card details and a desire to improve payment compliance. They turned to vendor Key IVR for a solution.

Key IVR implemented a 24/7 payment IVR and an Agent Assisted solution, both fully PCI-DSS level 1 compliant. This allowed customers to securely enter card details via their phone keypads. The solution from Key IVR took massive pressure off the credit control team, freeing up their time and streamlining the payment process for both customers and agents.

Stannah