Case Study: Stannah achieves secure 24/7 phone payments with Key IVR

Stannah - Customer Case Study

Stannah, a UK-based supplier of lifts and stairlifts, needed to reduce the high volume of payment-only calls to its collections team. The process of customers reading card details to agents was inefficient and posed a security risk. They partnered with Key IVR to find a secure alternative that would free up their agents' time.

Key IVR implemented a 24/7 PCI-DSS level 1 compliant payment IVR and an Agent Assisted solution. This allowed customers to pay securely at any time using their phone keypad, either directly or while an agent stayed on the line. This solution significantly reduced pressure on Stannah's credit control team, streamlining their processes and freeing up agents to focus on their core work.

Stannah

Jayne Lee

Credit Control Manager