Case Study: One Call Insurance accelerates payments and collections with Key IVR

One Call Insurance - Customer Case Study

One Call Insurance, a UK-based insurance provider, was experiencing rapid growth and needed a faster, PCI-DSS compliant way for customers to pay for renewals and outstanding balances. Their contact centre and collections teams were spending too much time handling routine payment calls. They partnered with Key IVR to implement automated payment solutions.

Key IVR delivered a multi-faceted solution including an Automated Payment IVR for self-service, an Outbound IVR and SMS system for proactive reminders, and an Agent Assisted Payments service. This automated and streamlined their collection process, significantly reducing call volumes, freeing up agents for complex tasks, and improving operational efficiency. One Call Insurance reported that Key IVR's solutions delivered positive outcomes and added real value to their operations.

One Call Insurance

Joanne Rice

Director