Case Study: McCarthy Stone simplifies guest payments with Key IVR Click-to-Pay

McCarthy Stone serves 22,000+ customers with Key IVR Click-to-Pay

McCarthy Stone, the UK's leading developer of retirement communities, needed a simple solution to allow homeowners and their family members to pay for guest accommodation. They partnered with Key IVR to implement a more convenient alternative to their existing telephone payment line.

Key IVR provided a PCI-DSS Level 1 compliant Click-to-Pay service. This solution sends personalized SMS or email payment links that take customers to a secure, pre-filled online payment page. The implementation by Key IVR was very successful, receiving positive feedback for offering a much simpler and more secure payment service that works on any device and can be scaled up in the future.

McCarthy Stone