Case Study: Marston achieves 24/7 secure payment processing with Key IVR

Marston cuts call-centre payment costs and offers 24/7 payments with Key IVR

The customer, Marston, a UK judicial services group, needed to reduce the cost of processing card payments in its call center and improve the ease of taking payments. They required a solution that could seamlessly integrate with multiple back-end systems and handle large call volumes. Key IVR was tasked with designing a Payment IVR system to meet these challenges.

Key IVR implemented a secure, scalable, and user-friendly IVR solution that authenticated callers and allowed them to check balances and make payments. The results for Marston included offering 24/7 payment access to customers and achieving a significant reduction in inbound calls to the contact center, which saved money. Key IVR's solution also provided a fully PCI DSS compliant payment channel.

Marston