Case Study: Marston achieves 24/7 secure payment processing with Key IVR

Marston - Customer Case Study

Marston, the UK's largest judicial services group, needed to reduce the cost of processing card payments in its call center and improve the ease of taking payments for its clients. They required a solution that could seamlessly integrate with multiple back-end systems and handle large call volumes. Key IVR was tasked with designing and implementing a Payment IVR system to meet these challenges.

Key IVR provided a secure, scalable, and user-friendly payment IVR solution. This system authenticated callers, provided balance information, and accepted payments, all while being fully PCI DSS compliant. The implementation by Key IVR allowed Marston to offer 24/7 automated payments, which significantly reduced inbound calls to the contact center, saving money and improving customer service for non-payment related issues.

Marston