Case Study: Leeds Building Society achieves faster, easier payment processing with Key IVR

Leeds Building Society processes 8,000+ payments with Key IVR

Leeds Building Society sought to improve its payment processing and provide a self-service option for members making mortgage payments, a need accelerated by the global pandemic. To address this challenge, they partnered with Key IVR to implement a secure Payment IVR system.

Key IVR delivered a PCI-DSS Level 1 compliant Payment IVR solution featuring SFTP integration. This allowed customers to securely verify their identity and process payments at any time, which drastically increased payment ease for the society. The solution had a measurable impact, processing over 8,000 transactions in its first nine months and freeing up customer service teams to handle more complex calls. Key IVR's successful implementation led to an expanded relationship with Leeds Building Society.

Leeds Building Society