Case Study: a large personalisation clothing retailer achieves PCI-compliant phone payments with Key IVR

Large Personalisation Clothing Retailer - Customer Case Study

A large personalisation clothing retailer required a secure, over-the-phone payment solution to process orders for custom apparel. Their challenge was to ensure full PCI DSS compliance to protect sensitive customer credit card data during agent-assisted calls. This solution also needed to seamlessly integrate into their existing business processes without major changes, all while allowing them to maintain their high standard of customer service.

Key IVR implemented its PCI Compliant Agent Assisted Payment Solution for the retailer. This cloud-based system enabled agents to process transactions securely during calls, with an easy-to-use dashboard providing immediate payment status updates. Key IVR supported the implementation with comprehensive training and a detailed user guide. As a result, the retailer can now process PCI-DSS compliant payments over the phone, significantly reducing friction in the ordering process and providing a secure, seamless customer experience.