Case Study: a UK energy supplier achieves 24/7 secure payment convenience with Key IVR

Large Energy Supplier Company - Customer Case Study

A large energy supplier, a UK-based start-up, required a 24/7 self-serve payment solution to securely process card-not-present transactions without agent intervention. They needed to provide customers with a variety of payment options for managing accounts and topping up smart meters. They partnered with Key IVR for a solution.

Key IVR implemented an omni-channel payment suite including a Payment IVR, secure web payments, a click-to-pay service, a mobile payment app, and an agent-assisted payment solution. This gave customers 24/7 access to top-up their accounts through multiple secure, PCI DSS compliant channels. The solution automated payments, improved customer convenience, and integrated with the company's systems for instant top-ups and detailed reporting.