Case Study: International Fashion Retailer achieves secure PCI-DSS compliant phone payments with Key IVR

International Fashion Retailer - Customer Case Study

The international fashion retailer, a major global fashion group, needed a secure PCI-DSS compliant solution to handle telephone payments that would integrate seamlessly with their existing operations. They engaged vendor Key IVR to implement an Agent Assisted Payment service that would protect sensitive card data during transactions and enhance the customer experience.

Key IVR partnered with the retailer's contact center software provider, Gnatta, to deliver a secure IVR solution. The integration allows agents to transfer calls for payment processing, where card details are entered by the customer without being seen or heard by the agent, ensuring full PCI-DSS compliance. The Key IVR solution was quickly adopted by staff, who praised its speed, simplicity, and security, leading to a smooth and positive implementation across all of the retailer's brands.