Case Study: Hillarys improves payment security and flexibility with Key IVR

Hillarys - Customer Case Study

Hillarys, a manufacturer and retailer of made-to-measure window coverings, approached Key IVR to improve security for over-the-phone payments. They needed a flexible, PCI-compliant solution that could handle multiple payment channels and minimize their compliance scope after experiencing unreliability with previous suppliers.

Key IVR implemented a suite of agile payment services including Agent Assisted Payments, Payment IVR, and Click-to-Pay. This multi-channel solution provided a secure, PCI-DSS compliant platform that integrated seamlessly with Hillarys' systems, resulting in enhanced operational efficiency, a smoother customer experience, and the ability to adapt to changing needs without high costs.

Hillarys

Julian Bond

Director, Enterprise Architecture