Case Study: a leading cancer charity enhances donation security with Key IVR

Enhancing Donation Security for a Leading Cancer Charity

A leading cancer charity based in the UK faced challenges with its phone donation process. The charity needed a payment solution that would ensure full PCI DSS compliance for its high-volume call center while still allowing agents to provide personal and supportive assistance to every donor. They partnered with Key IVR to find a secure way to handle donations.

Key IVR implemented its Agent Assisted Payments solution, which uses DTMF suppression technology. This allowed donors to enter their card details securely without the agents seeing or hearing the information, ensuring compliance and secure call recording. The solution was fully operational within weeks, leading to a more efficient donation process and enhanced donor trust. Key IVR's system was so successful that the charity continued to renew its contract, solidifying a long-term partnership.