Case Study: Energy Billing achieves 24/7 secure telephone payments with Key IVR

Energy Billing - Customer Case Study

Energy Billing, a specialist in smart prepay devices and energy management systems, was experiencing an increase in payment calls to its contact center. They needed a way to provide 24/7 telephone payment capabilities to their clients without needing to hire additional staff. They turned to Key IVR for a secure, self-service IVR payment solution that would operate without agent interaction.

Key IVR developed a PCI-DSS compliant payment IVR that allows customers to pay bills or access service information at any time. The system intelligently identifies customers and processes payments in real-time. As a result, most clients have become familiar with the efficient automated system, significantly reducing the need for manual call answering and providing a quicker service for the majority of their customers.

Energy Billing

Andrew Estrop

Director