Case Study: DWF achieves secure 24/7 payment processing with Key IVR

DWF - Customer Case Study

DWF, a global legal business, sought to automate its payment processing to reduce manual work and enhance security. The challenge was to implement a solution that would allow for secure, 24/7 payments with minimal disruption to their daily operations. They partnered with Key IVR for their payment services.

Key IVR provided a suite of PCI DSS-compliant solutions including a Payment IVR, a Secure Web Page, and later, Agent Assisted Payments. This allowed DWF's customers to pay safely at any time through self-service options or with agent support, without sensitive data being stored on DWF's systems. The result was a significant reduction in manual processing, freeing up staff time and providing a reliable, secure payment platform that required virtually no customer support.

DWF

Kevin Feehan

Director