Case Study: Clothes2Order achieves secure PCI-compliant phone payments with Key IVR

Clothes2Order - Customer Case Study

Clothes2Order, a custom clothing supplier, required a secure and compliant method to process credit card payments over the phone. They needed a solution that would integrate with their existing business processes without major changes and that upheld their high standards for customer service. They turned to vendor Key IVR for its Agent Assisted Payment Solution.

Key IVR implemented its cloud-based PCI Compliant Agent Assisted Payment Solution, which allows agents to process transactions securely during a call while maintaining a conversation. The solution was easy to implement and was supported by comprehensive training. As a result, Clothes2Order can now process PCI-DSS compliant payments. The vendor Key IVR helped drastically improve customer engagement by providing a smoother and more secure process that builds customer confidence in the brand.

Clothes2Order

Simon Turner

Marketing Director