Case Study: Chartered Institute of Credit Management achieves PCI-compliant 24/7 payments with Key IVR

Chartered Institute of Credit Management - Customer Case Study

The Chartered Institute of Credit Management (CICM) needed a PCI compliant payment solution to securely handle its membership join and renewal processes, both online and by telephone. They enlisted Key IVR to provide a secure web payment and payment IVR service to meet this requirement.

Key IVR developed and implemented integrated website and interactive voice solutions, enabling automated debit and credit card payments. This was later extended to include a new course booking functionality for the customer's training programs. As a result, CICM's customers can now make secure, PCI-DSS level 1 compliant payments online or over the phone 24/7. The Head of Marketing and Information Systems noted that Key IVR demonstrated deep knowledge and integrity, providing a secure and efficient outcome.

Chartered Institute of Credit Management

Peter Collinson

Head of Marketing and Information Systems