Case Study: DAVIDsTEA improves inventory planning and product availability with ketteQ

DAVIDsTEA Engages ketteQ to Consolidate E-Commerce Operations, Integrate Inventory Planning

DavidsTea, the largest Canadian-based specialty tea company, faced challenges with its manual, spreadsheet-based inventory planning. This process made it difficult to forecast demand for hundreds of SKUs, especially for seasonal products that drive most of its revenue. The company needed to consolidate its e-commerce, ERP, and supply chain planning onto a single digital platform. To address this, DavidsTea engaged ketteQ to help sharpen demand analysis and increase operational efficiency.

ketteQ implemented a cloud-based solution built on Salesforce and AWS to automate and integrate demand and inventory planning. This provided a single source of truth, enabling channel-specific planning and SKU-level "what-if" analysis. The solution from ketteQ improved planner productivity and led to better-informed business decisions, resulting in enhanced product availability and higher revenues and profits for DavidsTea.

DavidsTea

Catherine Laporte

ice President Marketing & E-Commerce