Case Study: TIME modernizes privacy management and automates DSR workflows with Ketch

TIME brings ease and automation to privacy requests with Ketch

TIME, a global media brand, sought to improve the efficiency and automation of its data subject request (DSR) workflows. Their legacy privacy software from another vendor had a clunky interface, offered cost-prohibitive automation, and provided poor technical support. This made the complex, cross-functional process of fulfilling consumer privacy requests inefficient for their teams across legal, information security, product, and engineering.

The company implemented Ketch's consent management and DSR automation products. Ketch provided an intuitive, drag-and-drop workflow builder that allowed TIME's non-technical staff to easily create and customize DSR processes with automated task routing. The solution modernized their privacy management, significantly increased stakeholder efficiency, and established a foundation for future automation. The Ketch customer success team also provided exceptional support throughout the transition.

TIME

Adam Keephart

Senior Manager of Information Security